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FAQ
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General
FAQ
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Who can sign up HelloVoice service? |
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Any HK
mobile phone users can sign up HelloVoice
service. |
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| What
can HelloVoice do for me? |
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It answers your phone
when you are busy so that you can retrieve
fax messages later
from the web.
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It receives
your fax privately so that you can view it on the web. |
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| What
can I do on my HelloVoice number
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Receive
faxes privately. |
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Send fax
to other HelloVoice subscribers. |
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| What
can I do on a Web browser? |
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Display
a summary of all messages in the mailbox. |
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Click
on icons for each message: fax. |
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View fax
messages with no special plug-in program. |
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Send or
forward fax messages to any HelloVoice
subscriber. |
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Auto Forward
any fax message as an attachment to any email destination. |
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Manage
your HelloVoice mailbox profile. |
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| If
my home telephone or business telephone is busy or ring-no-answer, can
these calls be answered by HelloVoice? |
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Yes. You
can activate the Busy/Ring-No-Answer call forwarding feature and
set the forwarding telephone number to your HelloVoice
number. You can forward all your phones to your HelloVoice
number ,
like your fax number. |
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| How
do I pick up my fax from my HelloVoice
mailbox? |
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You can
login to your HelloVoice mailbox from any web browser and view
your fax online. Just visit fax.HelloVoice.com
and login. |
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| How
do I know I have messages? |
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HelloVoice
will call you and ring your mobile phone once when you have messages.
By default, your notitying schedule is set from 9:00 AM to 12:00
AM. If someone leaves you a message at 1:00 AM, you will not be
notified until the next day at 9:00 AM. |
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| Can
I modify my notification schedule? |
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Yes. To
change your notification schedule from the phone, after you login
your mailbox, press <3> for Mailbox Options, then press <4> for
Outcalling Schedule. |
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From the
web, after you login your mailbox, click User Profile and then
click Telephone Outcalling. |
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| Would
I be alerted again if I miss the message notification the first time? |
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Yes. HelloVoice
will continue to ring your mobile phone every hour until you login
your mailbox and retrieve your new message. |
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| How
can I change my password? |
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You can
change your password using either a phone or a browser. |
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When you
use your mobile phone, call 3005 8888.
Select the option 3 to change your mailbox profile. Then select
the option 2 to change your password. Your password must be at
least 4 digits in length. |
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When you
use a browser, login your mailbox. Click on the button User Profile.
Type your existing password and the new password twice to authorize
the change. |
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| Can
I change my mobile phone number after I register? |
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You can dial to 3005 8888 to our customer support to ask for modification procedure. |
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| I
cannot remember my HelloVoice number.
What should I do? |
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Don't
worry! Just call from your mobile phone to
3005 8888. When you hear the main menu, follow the
prompts or enter <9> to hear an announcement about your HelloVoice
number. |
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| Can
I keep my messages permanently? |
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Our system will not
delete your incoming messages except you press "delete"
button and those message(s) will go to your Trash folder. If
you want to keep the message again, please login your mailbox
and save the message back. Otherwise, our system will delete
your message in Trash folder after 14
days. Please remember to save it back after retrieval
if needed.
Those message in
your Inbox and saved folder will keep permanently and it will
count on your mailbox capacity. If your mailbox is full, our
system will not help you to receive any new message. Please
ensure your mailbox is not full and available to receive incoming
message.
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| How
can I pay for my subscription? |
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If you
want to pay for our service, you just login on web and click the
"Payment" button on the left hand corner. Then, you
will be instructed to input your credit card information online. |
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Or you
can dial to 3005 8888 to our
customer support to ask for credit card authorization form or
latest payment method. Then, you can choose anyone of payment
method is ok such as cheque, bank-in method,etc. Please remember
to fax the slip back to 3005 8151
for confirmation your identity. |
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Use
of Mailbox FAQ
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| How
can i login my mailbox to get my message? |
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You can
dial to 3005 8888 and choose
"select langauge", then press # to login. You will be
asked to input your HelloVoice number
and password here. |
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You can
go to www.hellovoice.com, input your HelloVoice
number and password and click "Go" button.
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| How
can i login my mailbox to get my message if i have applied more than
one account? |
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You can
dial 133 then
3005 8888 and
choose "select langauge", then press # to login. You
will be asked to input your HelloVoice
number and password here. |
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You can
go to www.hellovoice.com, input your HelloVoice
number and password and click "Go" button.
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Telephone
FAQ
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| How
to login my mailbox? |
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You can
dial to 3005 8888 and choose
"select langauge", then press # to login. You will be
asked to input your HelloVoice number
and password here. |
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You can
use your registered mobile to dial to 3005
8888. Then, you can login directly. |
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| How
to listen the time stamp of Fax ? |
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Press
" 0 " to listen
to the time stamp after you retreive the Fax message. |
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If you
have problem, please call 3005 8888 and
press " 8 " to talk
with our customer service representative. |
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| I
am unable to view fax automatically when I click on it. |
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The fax
is only can be sent to Hellovoice subscriber. Otherwise, those
messages can not sent out to non-subscribers. |
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If you
have problem, please call 3005
8888and press " 8
" to talk with our customer service representative. |
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Fax
FAQ
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Why i cannot view fax when i press the key? |
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You may
need to install some software to assist you to view fax while
you are using browser to connect internet. Please refer to the
user menu to know how to install similiar software for the MIME
files. |
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| Why
the computer seems waiting too long when i press the fax logo of my
mailbox after login through web? |
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HelloVoice
is using the Imaging on Window to open the *.tiff files. You no
need to install any special program to open. If you find that
the fax cannot be opened on web, please check the following steps
and see you have imaging program or not? |
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Press
[Start] on the left hand corner |
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->
Choose [Program] |
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->
Choose [Accessories] |
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Then,
check there is "Imaging" or not? |
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If yes,
please double click on it and see it can open or not. If not,
this means your imaging program cannot work propertly. |
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Then,
you can start to install it back is ok, this must need the CD
Rom of Windows. So, please prepare the disk before your installation. |
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Press
[Start] on the left hand corner |
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->
Choose [Setting] |
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->
Choose [Control Panel] |
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->
Choose [Add/Remove Program]] |
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->
Choose [Windows Set Up] |
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->
Choose [Accessories] |
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->
Choose [Imaging], it's around 4.5Mb to install is ok |
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If the
fax cannot opened because of you have installed other software
such as Winfax, QuickTime, which the fax cannot opened automatically.
Please save the fax on the desktop and use imaging to open it. |
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If you
have problem, please call 3005
8888and press " 8
" to talk with our customer service representative. |
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Technical
FAQ
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| What
is the minimum configuration of my computer to use HelloVoice services? |
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You need
a computer with operating system such as Windows 95 (OSR2), Windows
98 and Windows NT 4.0. You need to install a browser such as Internet
Explorer or Netscape, version 4.0 or higher. It should be a multimedia
computer for you to listen to voice messages. |
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| I
am unable to view fax automatically when I click on it. |
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You need
to configure a fax viewer software in your browser as an external
helper application. Refer to the manual of your browser software
on how to configure on external application as a helper application
for MIME type files. |
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| What
special configuration do I make for my browser? |
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In most
cases there is no need to configure your browser. However, we
advise you not to cache their pages permanently. Specifically. |
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For Netscape
Communicator: |
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- Edit -> Preferences
-> Advanced -> Cache .
- Document in cache
is compared to document on network.
- Please do not
check the "Never" option.
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For Internet
Explorer: |
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- Tools -> Internet
Options -> General -> Temporary internet files ->
Settings .
- Check for newer
versions of stored pages.
- Please do not
check the "Never" or "Automatic" option.
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These
settings will ensure accuracy of information on your web mailbox
interface. |
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| Whom
do I contact if I have technical problems? |
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You can
send an email to support@hellovoice.com.
Please state clearly your HelloVoice
number, your name and the problem. Our support staff
will respond within 24 hours. You can also contact our support
by phone. Just call 3005 8888and
press "8 ". |
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| How
do I view my fax or voice messages if I am running on QuickTime (for
version 4.0)? |
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After
you have installed the QuickTime software, go to Control Panel
-> QuickTime -> Browser Plugin -> MIME Settings. |
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Then uncheck
these options: |
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| * WAV Audio
wav |
audio/wav |
| * WAV Audio
wav |
audio/x-wav |
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TIFF Image tif, tiff |
image/tiff |
| * TIFF Image
tif, tiff |
image/x-tiff |
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(The
above information is only for reference ONLY.) |
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| How
do I view my fax or voice messages if I am running on QuickTime (for
version 5.0.2)? |
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After
you have installed the QuickTime software, go to Control Panel
-> QuickTime -> Browser Plugin -> MIME Settings. |
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Then uncheck
these options: |
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Go to
"Audio", Press "+"once, then, "+"will
go to "-" |
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Then,
find the following options and click "+" once and change
"+" to "space"(none) |
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* WAV
Audio File |
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* Sound
definer II File |
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Go to
"Images", Press "+"once, then, "+"will
go to "-" |
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Then,
find the following options and click "+" once and change
"+" to "space"(none) |
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* BMP
Image File |
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* TIFF
Image tif |
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After
you set it correctly, please save this setting. Otherwise, please
cancel it and reset it once again. |
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(The
above information is only for reference ONLY.) |
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| Which
software i need to install to view my fax document? |
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Client no need to
install any special software to view their fax (*.tif format)
in normal situation.
It is because Internet
Explorer will use default software to open fax document (*.tif)
under Windows Platform automatically.
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Default program in
different Windows Platform:
Windows 98 / 2000
/ Me : Imaging
(Can be found in Start -> Program -> Accessories ->
Imaging )
Windows XP : Windows
Picture / Fax Viewer / Imaging
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Of course.
There are many softwares in the market can open fax
document (*.tif). However, users may face fax viewing problem
e.g. fax content is not same as original one or only can view
1st page if received more than 1 page,etc. |
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If user
face the above problems or cannot find default fax viewing program
in their windows platform. We suggest user can go to the following
web site http://alternatiff.com
to install AlternaTIFF software to
open their fax document (*.tif). |
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(The
above information is only for reference ONLY.) |
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| How
do I protect my privacy? |
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For your
security, make sure you click Exit from the side menu tool bar
before you exit the browser. |
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Next you
need to clear cache from your web browser. |
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If you
are using Internet Explorer, go to Tools -> Internet Options
-> Temporary Internet Files -> Delete Files. |
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If you
are using Netscape, go to Edit -> Preferences -> Advanced
-> Cache -> Click "Clear Memory Cache" and "Clear
Disk Cache". |
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Service
Plan FAQ
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What is the maximum capacity of my mailbox? |
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Fax Plan:
10 Mb ( Each fax can receive around 20-25 pages) |
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Executive
Plan: 15 Mb |
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(1
Mb is around 10 records of 1 min voice messages or 20 fax pages) |
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How can i change the plan of my mailbox? |
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If you
want to change plan, please call 3005
8888and press " 8
" to talk with our customer service representative. |
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Quick Reference
and Infobox User Guide
Global
Access Number
Contact us